Shipping Policy
Shipping Policy
Last updated: 4/21/25
At TheraLume, we’re committed to getting your order to you as quickly and safely as possible.
📦 Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your confirmation email. You’ll receive another notification when your order has shipped.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. We appreciate your patience!
🚚 Shipping Rates & Delivery Estimates
We offer Economy shipping at checkout. Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard (U.S.) | 3–7 business days |
Note: Delivery times may vary based on your location and carrier delays beyond our control.
📦 Shipment Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for the tracking information to update.
❗ Lost or Stolen Packages
TheraLume is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. If you believe your package was lost or stolen, please contact the shipping carrier or email us at shoptheralume@gmail.com.
📬 Questions?
If you have any questions about shipping or need help with your order, please contact us at:
shoptheralume@gmail.com